Shipping policy

Shipping Policy

Last updated: June 2026

Urban Resilience ships practical, premium gear to households across Australia. This page explains how we handle shipping so you know exactly what to expect from the moment you place your order.

Where we ship

We ship across Australia, including all states and territories. This covers metro, regional, rural, and remote postcodes.

We deliver to street addresses, PO Boxes, and Australia Post Parcel Lockers where the carrier allows.

We do not currently ship internationally. 

Processing time

Orders are packed and dispatched Monday to Friday, excluding national public holidays. We aim to have your order on its way within 1 to 2 business days of receiving payment.

Orders placed on weekends or public holidays are processed the next business day.

You'll receive an email with tracking details as soon as your order ships.

Shipping options and times

We use Australia Post for most orders, with courier partners (such as Aramex or Sendle) for larger or bulkier items. The right carrier is selected based on the size, weight, and destination of your order.

Estimated delivery times once your order is dispatched:

  • Metro NSW, VIC, ACT, QLD: 2 to 5 business days
  • Metro WA, SA, TAS, NT: 3 to 7 business days
  • Regional and rural areas: 5 to 10 business days
  • Remote areas: up to 14 business days

These are estimates from our carriers, not guarantees. Weather events, public holidays, and carrier delays can extend delivery times, especially during busy periods like Christmas and end-of-financial-year sales.

Shipping costs

Shipping is calculated automatically at checkout based on your delivery address, the weight of your order, and the carrier we're using. You'll see the exact cost before you pay, with no surprise charges later.

Bulky and oversized items

Some products in our range ship via specialist couriers and may take longer to arrive than standard parcels. Where this applies, it will be clearly noted on the product page.

For bulky deliveries, the carrier may contact you directly to arrange a delivery time. Please make sure the phone number on your order is one you can be reached on.

Tracking your order

Every order ships with tracking. You'll receive a confirmation email with your tracking number when your order is dispatched, so you can follow it from our warehouse to your front door.

If you haven't received your tracking email within 3 business days of placing your order, please check your spam folder first, then get in touch.

Lost, delayed, or damaged parcels

We pack every order carefully and use reliable carriers, but occasionally things go wrong in transit. If any of these apply, please contact us straight away and we'll sort it out:

  • Your order hasn't arrived within the estimated window
  • Tracking shows the parcel as lost or returned to sender
  • Your parcel arrives damaged or with missing items

For damaged parcels, take photos of the outer packaging and the damaged product before unpacking further. We need these to lodge a claim with the carrier and arrange a replacement or refund.

Please contact us within 7 days of the expected delivery date so we can act on the carrier's claim windows.

Incorrect addresses and missed deliveries

Please double-check your shipping address at checkout. Orders returned to us because of incorrect or incomplete addresses will incur a re-shipping fee equal to the original shipping cost.

The same applies to parcels that are returned to sender after multiple failed delivery attempts. If you'll be away when your order is likely to arrive, consider using a Parcel Locker, sending it to a work address, or leaving authority for the carrier to leave the parcel (though this is at your own risk).

Pre-orders and backorders

From time to time, items in our range may be available for pre-order or on backorder. Where this applies, the estimated dispatch date will be shown on the product page and confirmed in your order email. We'll dispatch as soon as stock arrives.

If your order includes both in-stock and pre-order items, we'll usually hold the entire order and ship it together. If you'd prefer separate shipments (additional shipping fees apply), get in touch after placing your order.

Questions

If you've got any questions about shipping, your order, or anything else, email us at [hello@urbanresilience.com.au] and we'll get back to you within 1 business day.

Urban Resilience